FAQ

Parts are non-returnable without prior authorization and restocking charges may apply.

As a rule, we "do not" have minimum billing/order quantity. On occasion, some of our vendors will require a minimum. This information will be clearly stated if we are quoting prices to you.

Yes, if you know the part number, you can get that information on our inventory inquiry page. Enter the part number where shown on that page, then tab to the quantity, enter the desired quantity, and then press the Enter key. If information is missing or not valid, please contact us.

Kresl always quotes list price, each piece. Any variance from this policy will be clearly noted.

Not yet, we are working on it. Information on stocked hoists is currently in overview format only. If you are an authorized ACCO distributor, call us for details.

In addition to the nameplate, ACCO/Wright wire rope hoists are "stamped" with the serial. Look on the gear housing of the hoist for this stamp number.

3:30 PM Central Standard/Daylight time. Call us for critical shipments; special arrangements can be made.

The model number of the hoist, trolley or bridge is helpful in identifying parts. Other cross check information such as capacity, motor data, voltage, etc., is also helpful. The minimum information required to identify parts is the serial number of the product.

In some cases we can. Casting numbers, exact dimensions, number of teeth, bore sizes... it all helps. When serial numbers are destroyed, we do our best to figure it out.

Yes and no. If the bridge and trolley were sold with the hoist, ACCO cross references the product identification. Yet, in some cases just the hoist was sold, with no information relating to trolley or bridge. If you are certain the trolley or bridge is ACCO, provide the information directly from the product.

Not all register numbers are "tracked" by ACCO, but most are. If that is the least information you can get, we'll do our best.

For hoists, first check the serial nameplate. Then check the gear housing for the metal-stamp numbers. The same applies to bridge drives and end trucks, but not all products have the additional metal-stamped serial.

In some applications, contactor replacement parts are offered. Many contactors today are priced low enough that repairs are not cost effective.

Definitely not recommended. Always provide your customer with ACCO replacement wire ropes.

The manufacturer warrants all replacement parts to be free from defects in material or workmanship for a period of ninety (90) days from the date of shipment to the using buyer. The buyer's sole and exclusive remedy for breach of warranty is limited to the repair or replacement of parts F.O.B. manufacturer plant.